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Your Restaurant Server is NOT your servant

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31 Things Your Waiter Wishes You Knew

By KELLEY LORD 

We would never cut someone off we just met at a party, so why do we do it in a restaurant? When you go out to wine and dine, you expect to get the service you are paying for. You expect to get a table upon arriving, a cheery waiter, your food promptly and your water glass always full.

But then, a disheveled waiter comes back to your table and forgets the lime. How dare she? She had one job. What a bitch, right? Wrong.

Right after you asked for your seltzer with lime, another customer poked her in the back and asked her to get more ketchup before the fries got cold.

She goes back to the service station for ketchup, seltzer and lime only to discover that her two strawberry daiquiris hadn’t yet been made for the couple at table 22B. Or is it 22C? I think they moved, so they might be 22C now.

The bartender tells her she has to get more daiquiri mix from downstairs and that they have no limes. She runs downstairs, grabs the mix, runs back to the bartender, gets the seltzer, grabs the ketchup, goes to deliver the seltzer and gets poked in the back with an accompanying, “My ketchup!”

She had one job. Whatever, there goes her tip.

Servers are the face of the restaurant. If something doesn’t go to plan, they are the ones to deliver the news and absorb the repercussions.

They are there to help, but sometimes, customers make their jobs harder without even knowing it. Below are 31 things waiters wish customers knew:

Your seat is not random.

Based on server section rotation, upcoming reservations and restaurant polices (like not sitting two people at a four-person booth), there is a very strategic reason why you are placed where you are.

While you are entitled to sit wherever you want, know that it isn’t personal if we sit you by the kitchen and not by the window.


Do not interrupt your server during his or her introduction.

Your server simply wants to welcome you, tell you his or her name for future reference and ask if you want to hear the specials. It is rude to interrupt — your drink order can wait 30 seconds.


If you are in a rush, tell us as soon as we greet you.

Firstly, if you are in a rush, you might want to reconsider a sit-down restaurant. However, if you do choose to come in and are in a hurry, let us know immediately so we can take your order right away and try to bump up your meal in the kitchen.

We are trained to give you leisure time to look at the menu, so if you want to skip that, let us know and we will do our best to get you in and out as quickly as possible.


Only tell a server you are ready to order when you are actually ready.

Do not be afraid to ask for more time if you are not yet ready. The time we spend waiting for you to decide on your meal could be reallocated to another waiting customer.


If you want additional condiments, order them with your meal.

If you want something with your meal, like a side of ranch dressing, let the server know during your order. This way, it can all come together. It saves you time and saves the server a second trip when your food arrives.


Look at your server when you are ordering.

Acknowledging your server with eye contact is not only respectful, but also makes it easy for him or her to hear you. A mumble into your menu is nearly impossible to understand in a noisy restaurant.


Allow your significant other to order for him or herself.

Most orders come with a follow up question, whether it’s “how would you like that cooked?” or “would like fries or a side salad with that?”

When you are speaking for your partner, it becomes difficult and awkward to know exactly what a person wants.


We are not trying to get with your date.

Just because waiters are polite and friendly does not mean we want to steal your girlfriend or boyfriend. We are just there to do our job and take both of your orders, so do not give us dirty looks for doing so.


 We cannot read your mind.

Communicate your concerns to your server — do not expect him or her to pick up on your subtleties. Voice your allergies, disapproval of food or disappointment in customer service during your meal so we can accommodate you.

Complaining to the manager after you pay the bill will not improve your experience, your bill or your server’s night.


Stop with the substitutions.

We understand if you want to abide by your health kick by asking to substitute your fries for veggies or if you just happen to prefer a different cheese on your burger. However, when substitutions turn into absurd requests that are not even on the menu, a line needs to be drawn.

Understand that when you are going to a restaurant, you are choosing not to make your own meal and to try a specific chef’s recipe.


It is not that easy to “hook you up.”

Many customers assume it is easy for servers to hand out a free round of shots or make your drinks stronger. To do so, we have to put it into the computer system and explain to our manager why each individual item has to be voided and not taken out of our pockets.

Bartenders are usually given more leniency to do this and servers are not — unless we royally screw up or you’ve already spent a ridiculous amount of money.


We do not make your drinks or food.

The restaurant works as a team, but unfortunately, the server is the face of all mistakes and inconveniences.

When you complain about how long your drinks took to arrive, know that we are just as anxious as you are, waiting at the bar for your drink to be made.

The same goes with mistakes in the kitchen. We are responsible for taking your order and putting it into the computer. From there, our fingers are crossed that the kitchen will make orders how you want them.

Here’s a tip: By cutting into your first bite of meat, we are able to cook it more on the grill if it does not meet your satisfaction. If you touch it with your hands or mouth, it is unsanitary and we have to throw it out and start over, which just makes your wait time longer.


Be aware of how long your order takes to make.

If you order a well-done steak and a mojito, know will take significantly longer to produce than fries and a beer.


Do not snap your fingers, touch your server or whistle when you want something.

We already know that this job is not glorified. Adding in disrespect makes us feel even more belittled. We tell you our name so you can use it. Be polite and we will love you for making our job more manageable.


Do not interrupt your server while he or she is waiting on another table.

By doing so, you not only offend the server, but also the other customers.


Do not allow children in your party to run around.

You may think it is cute, but when there are people running around, balancing hot and heavy plates, a collision is hardly precious.


Your server is always busy.

Besides the few lazy server exceptions, most of us are always multitasking. Servers have a surplus of side work that managers constantly wonder why we can’t finish.

Realize if I have not been around to check on you in five minutes, it’s probably because I have been rolling up silverware, serving other customers or trying to sneak a bite to eat in place of a meal break.


If the restaurant is packed, do not expect the same attention you would get if it were dead.

We like to connect with our tables when we can, but when we are juggling a lot of tables at once, our attention has to be spread thin and evenly.

Understand that if you had to wait to get a table, you will probably also have to wait to get your food order taken and meals on the table. Imagine going home and cooking for 200 people — sometimes things get backed up.


Do not blame us for our prices.

Servers do not choose how much your food and drinks cost. Even if the prices are not on the menu, we are not obligated to warn you, but you are more than welcome to ask.

Once you have consumed your meal, you are responsible for paying for it, no matter your level of satisfaction.


Asking for extra will cost you extra.

Whether you ask for a stronger drink or an additional side of salsa, more will cost more. It is based on the restaurant’s policy; do not be upset with your server when you see extra charges on your bill.


Split your check the right away.

It is much easier for a server to split your check once you have received it in full. Ask for a pen if you want specific amounts on each card and write it on the back of your receipt.

If you ask to have your check split prior to the bill arriving, you are adding another task for your server, who now has to keep track of orders instead of simply punching everything in at once.It is especially troublesome to your server when it’s a big party and there is automatic gratuity.

By splitting off of the bill, you are taking away from the guaranteed tip and will most likely tip as a one-person order, as opposed to being part of the hectic 20-person party.


Servers are paid $2 to $3 per hour.

This because restaurants are permitted to bypass the federal minimum wage requirements in light of tips.


Most servers end up receiving little to no wage.

Essentially, they are solely making money from your tip.


Only a percentage of your tip goes to your server.

At the end of a shift at most restaurants, servers have to tip out 30 percent to their bartender, runner and busser. Keep this in mind when you think you are tipping your server in full.


Leave a cash tip.

It is more beneficial to leave your server a cash tip than to do so on your card. By leaving a cash tip, you are ensuring that the money can stay with your server.


Although tips are not mandatory, you are choosing to use the service.

Ordering food to go or for pick up should be your route if you do not wish to pay to be served. Typically, waiters appreciate 20 percent tips and expect at least 15 percent, unless the service was terrible. If you cannot afford this or do not believe in tipping, do not eat out.


This job probably isn’t your server’s career.

Many customers who are well-to-do patronize servers. Keep in mind that for many, server jobs are only temporary or “survival” jobs.

It is very likely your server is between jobs, working through school or worked all day in a job but spends the night serving for extra cash.


The longer you stay at a table, the more business you take away from your server.

You have every right to take your time and enjoy yourself when you are out to eat. Just be aware that the longer you camp out after a meal, the more time you are taking at a table your server could be using for new customers and new tips.

Out of courtesy, if you stay significantly longer at a table after your meal is over, you should reflect it in the tip. Time is money.


Do not be a late closer.

If you are the only customers in a restaurant at the end of the night, your server is just waiting for you to leave so he or she can go home. Do your server a favor; close out your tab and move to the bar.


Mentioning servers by name in good reviews gives us major brownie points.

Customers tend to only write reviews on apps like Yelp when they want to vent about a bad experience. If you had great service, consider recommending us to others. Restaurants depend heavily on their reviews.

When a manager reads nice things about one of their servers, the servers are rewarded appropriately and survive another day on the job.


Treat us as servers, not servants

Ultimately, we are here to serve you and to make sure you have a positive experience at our restaurant. We want to develop relationships with our regulars and leave positive, lasting impressions.

We go to work and tie our aprons just as you leave for the office and tighten your tie.

If you come in with all this in mind, you will make servers’ lives easier, which in turn, will help you have a smooth, enjoyable dining experience.

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Canadian News

Joint statement from the Greater Toronto Area & Hamilton Mayors and Chairs

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Ontario Premier Doug Ford, left, and Toronto Mayor John Tory
Ontario Premier Doug Ford, left, and Toronto Mayor John Tory take part in a candlelit vigil to honour the victims of a deadly shooting in Toronto on Wednesday July 25, 2018. Ten-year-old Julianna Kozis of Markham, Ont., and 18-year-old Reese Fallon of Toronto were killed in Sunday's shooting attack, and 13 other people were injured. THE CANADIAN PRESS/Chris Young

We are united in fighting COVID-19 – protecting our residents and saving lives.

While the measures we have taken to stop the spread of the virus have made a difference, this virus has still taken far too many lives in our communities and continues to threaten the lives of our residents.

At the same time, there is no denying the devastating impact of COVID-19 on the economy. Jobs have been lost, many businesses have closed or are at risk of closure, and many families are worried about their financial future.

We’ve been hit hard but that’s why it is so important that we keep moving forward and come back as strong as possible.

Today, the GTHA Mayors and Chairs met to discuss the impacts of COVID-19 on the region and how our municipalities can work together on the economic restart and recovery.

We know the Toronto Census Metropolitan Area alone is projected to lose 355,000 jobs and 28% of GDP along with $894 million in lost wages and $3.7 billion in revenue losses for businesses. This will be felt right across the GTHA but it also threatens the provincial and national economies.

A strong recovery right here in the GTHA is crucial to healing the economic damage done by COVID-19 and helping the families and businesses all governments have been working to protect throughout this emergency.

Ontario’s economy and Canada’s economy need the GTHA to come back stronger than ever when the restart begins.

We are determined to deliver this recovery and we agreed today that the GTHA municipalities will be working together to successfully and smoothly reopen our vital regional economy when the time comes.

We also discussed how we can in a consistent way achieve significant, necessary financial support from the other governments to help mitigate the impact of COVID-19 and protect our ability to contribute to the recovery. A strong recovery needs strong cities and regional governments.

We have agreed we will work together to share information about our respective financial positions and explore together measures we can advocate to the other governments which will help to ensure the financial stability of local and regional governments in the GTHA.

Our child care and recreation programs help parents get back to work.

Our emergency services keep people safe.

Our transit systems get people to work and home safely.

Our major infrastructure projects – often built in conjunction with the other governments – will help kick-start the recovery and create countless jobs.

Our economic development activities attract jobs and investment.

We built a strong and vibrant GTHA and we know that we will need to come back even stronger and as quickly as we can in order to keep Canada’s economy going.

With the cooperation and support of the provincial and federal governments, we are ready to rise to this challenge.”

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Canadian News

Four People Charged in Mississauga Pedestrian Fail to Remain Fatality

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Investigators from the Major Collision Bureau have charged four people in Mississauga’s most recent fatal fail to remain collision.

On Thursday, February 15, 2018, at approximately 8:40 p.m., the victim, a 61 year-old female from Mississauga, was struck by a south bound vehicle as she was crossing Mavis Road in the area of Knotty Pine Grove in the City of Mississauga. The vehicle did not remain and the victim, having suffered major injuries, was pronounced dead at the scene.

On Saturday, February 17, 2018 shortly before 7:00 p.m., Satchithanantha VAITHILINGAM, a 60 year-old male from Brampton, and the driver believed to be responsible in this incident, surrendered to police at 22 Division. Satchithanantha VAITHILINGAM has since been charged with Fail to Remain Cause Death.

Hivissa SATCHITHANANTHAN, a 25 year old female from Brampton, Shajeetha SATCHITHANANTHAN a 28 year-old female from Brampton and Gowtham SATKUNARAJAH a 28 year-old male from Brampton have each been charged with Accessory After the Fact in relation to this incident.

Satchithanantha VAITHILINGAM will answer to his charge on March 12, 2018. Hivissa SATCHITHANANTHAN, Shajeetha SATCHITHANANTHAN andGowtham SATKUNARAJAH will answer to their charges on Monday March 26, 2018 at the Ontario Court of Justice in Brampton

Anyone who may have witnessed the collision, have dashboard video footage of the incident or who may have any information regarding this incident is asked to contact investigators with the Major Collision Bureau at (905) 453-2121, ext. 3710. Information may also be left anonymously by calling Peel Crime Stoppers at 1-800-222-TIPS (8477), or by visiting www.peelcrimestoppers.ca or by sending a text message to CRIMES (274637) with the word ‘PEEL’ and then your tip.

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Canadian News

Justin Trudeau in India: Hug missing! Mounting pressure?

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The much publicized and anticipated visit of Prime Minister Justin Trudeau to India was marred with questions. The questions were centered on the kind of welcome he would be given in the Sikh dominated state of Punjab. Also the famous hug by Indian Prime Minister Narendra Modi was being anticipated. Prime Minister Justin Trudeau finally made his much-touted visit to India. He landed on the Indira Gandhi Airport, New Delhi only to be received by Gajendra Singh Shekhawat not even a Cabinet Minister in Narendra Modi’s government.

He is presently the second rank Minister of State for Agriculture.  That comes in complete contrast to the warmth that Prime Minister Narendra Modi and his NDA government has generally displayed towards the visiting dignitaries.  Only a couple of weeks ago, when the heads of the 10 ASEAN states arrived in India, Prime Minister Narendra Modi didn’t receive Prime Minister Justin Trudeau at the airport, as he has previously done with many leaders including Barack Obama, Xi Jinping, Shinzo Abe, and Benjamin Netanyahu.

The fact that Prime Minister Narendra Modi didn’t join him is all surprising even when Prime Minister Trudeau visited Gujarat. This is unusual because the Indian Prime Minister has set a trend that he always accompanies head of the state when they visit his home state.

Even Chief Minister of Uttar Pradesh Yogi Adityanath did not show up, let alone accompany Prime Minister Trudeau to the Taj. However, during Israeli Prime Minister Netanyahu’s 15 January visit to the Taj Mahal at Agra, Yogi Adityanath had received Netanyahu and his wife and shown them around as well as hosted a lunch for them. For first three days, none from the executive or the elected representative held any meeting with the delegation.

Media in India is trying to spread a message that the cold treatment given by Prime Minister could be because two of the four Sikh members of Trudeau’s cabinet – Harjit Sajjan and Amarjeet Sohi – support the Khalistan movement. However, had that been the case his visit to Punjab would have got a similar response.  However, the Punjab Government led by Captain Amarinder Singh rolled out a red carpet during his stay at Amritsar and even the two leaders held some fruitful discussions.

Thus putting an end to those criticisms that that Prime Minister Trudeau’s visit was devoid of any warmth.  Chief Minister of Punjab Amarinder Singh, for instance who met Prime Minister Justin Trudeau setting aside his earlier prejudice that he exhibited during the visit of Defence Minister Harjeet Singh Sajjan.

In recent months, Gurudwaras (Sikh temples) in Canada, the United States and Australia have banned Indian officials from visiting gurudwaras and the moment started with Gurudwaras here in Toronto. Could that be the reason for Prime Minister Narendra Modi to not accord one of the warmest welcomes that he is known to provide?  Or the use by Canada’s parliament of the term genocide to describe mass killings of Sikhs in India in 1984 has left the Indian Prime Minister disturbed?  However, more than Prime Minister Modi, this could have left the Congress party in troubled waters, but that was also not the case as Amarinder Singh hails from the same party.

The lukewarm welcome to Prime Minister Trudeau can have its political ramifications too. Will it hamper the significant 2015 deal, in which Canada agreed to supply 3,000 metric tons of Uranium to power India’s atomic reactors?

Somewhere Prime Minister Modi has not taken the issue of non allowing entry of Indian officials to Gurudwaras and the statement on Genocide too lightly. Prime Minister Modi however has failed to understand that Canada cannot curtail the right of freedom of speech and expression of its citizen.

Two nations perhaps failed to resolve the matter before Prime Minister boarded the flight from Canada and not welcoming Prime Minister Trudeau could be a tactical decision to put pressure on him. With Prime Minister Modi preferring to meet him at the far end of the tour has conveyed a lot about the myopic approach of Prime Minister Modi.

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